At Gayashan, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund in accordance with the terms below.

 

Return Period

 

Eligible products may be returned within [30 days] of delivery.

 

To qualify for a return, the item generally must be:

• Unused and in its original condition

• In its original packaging where applicable

• Complete with accessories, manuals, tags, and other included items

• Accompanied by proof of purchase

 

Certain products may have different return conditions.

 

How to Request a Return

 

Before sending an item back, please contact us at [Your Email Address] with:

• Your name

• Order number

• Product name

• Reason for the return

• Photos, if the product is damaged or defective

 

Do not send a product back without receiving return instructions from our team.

 

Damaged or Defective Products

 

If your product arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

 

We may request photographs or other information to assess the issue. Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.

 

Non-Returnable Items

 

Certain products may not be eligible for return due to their nature, condition, hygiene requirements, or other applicable restrictions.

 

Examples may include:

• Products marked as final sale

• Used personal or hygiene-related products

• Items damaged through misuse or improper handling

• Products missing essential components

• Gift cards or digital products, where applicable

 

The specific return eligibility of a product may be stated on its product page or at checkout.

 

Refunds

 

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

 

Processing times may vary depending on your payment provider or financial institution.

 

Shipping Costs

 

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by applicable law.

 

Return shipping costs may be the customer's responsibility unless otherwise stated.

 

Exchanges

 

If you need to exchange an eligible product, please contact us. Exchanges are subject to product availability and may be handled as a return and replacement depending on the circumstances.

 

Order Cancellations

 

If you need to cancel an order, contact us as soon as possible. We will attempt to cancel orders that have not yet been processed or shipped.

 

Once an order has shipped, it may no longer be possible to cancel it and the return process may apply.

 

Contact Us

 

For questions about returns or refunds:

Gayashan
Email: [Your Email Address]
Phone: [Your Phone Number]